Return Policy

1. Contact us to get a Return Authorization Number. Email info@fcteamct.com.
2. Packaging shoes. Please place your shoebox into the shipping box the shoes arrived in. If you have a return label, place it on the box; or, write your RMA number on the outside of the box and use the carrier of your choice to send it back.
3. Packaging other items. If your items were sent in a box other than a shoebox, you may simply return the items in the box. Place your return label on the box or write your RMA number on the outside of the box. If your items were sent in a bag, simply re-tape the bag, place your return label or RMA on the outside of the bag. If you aren’t provided a return label you may use the carrier of your choice to send back your items.

All returns must be made within 30 days of the original order date and may be exchanged or refunded.

• Refunds will be made in the original form of payment. (If you paid with a credit card, the refund will be made to the same credit card.)
• Any approved returns received after 30 days of the original order date may be exchanged or store credit may be issued. Store credits expire one year from the original order date.
• Original shipping charge and return shipping costs are not refunded.
• Please allow 2 business days for us to process your return.

PLEASE FOLLOW THESE IMPORTANT RETURN INSTRUCTIONS:

• All returns must be unused, in the original packaging, and include all documentation, promotional items, and accessories. In other words, everything that came with the item must be returned with the item. If your return is missing an item we may charge you a replacement fee or reject your return. Used items will be returned to you for a $5.95 reshipping fee.
• Returns must contain a Return Authorization (RA) number and a brief note.
• To obtain your Return Authorization (RA) number, please call email info@fcteamct.com. Our Customer Service team is available Monday thru Friday, 9 a.m. to 5 p.m. and Saturday, 9 a.m. - 3:30 p.m., EST.
• Please write your RA number on the outside of the package and on all enclosed paperwork.
• Your brief note should state the reason for the return or exchange and indicate what you would like us to do. You may include as many or few details as you like. Any information that you provide will help us to ensure continued customer satisfaction and keep our product information up-to-date. This is completely optional, a note as simple as “Do not want. Refund." is fine.
• Please carefully read our packaging instructions and properly package your return.